Frequently Asked Questions And Answers
What do you sell or provide?
Do you provide Certification or How I will get my certification?
As stated already, we provide preparation material only. To enroll in a certification exam and get certified you should visit test taking sites i.e. pearsonvue.com & prometric.com
Which certification is best for me?
We do not provide consultancy in this regard –we recommend that you visit Certification related discussion forums.
Can I pass actual certification exam with Questions&Answers Product only?
Certainly! We are 100% confident about the quality of products. Just make sure that you study the Q&A of respective Exam for two weeks before you appear in the actual Exam. Our money back guarantee reflects this confidence of ours in our products.
Guarantee, Support & Updates
For how long my Product will remain valid for claiming guarantee & support?
Since you paid for the product you own it for a lifetime. However, we provide support & money back guarantee for 90 days from the date of purchase.
How often are your products updated?
There is NO FIXED DATE for the update of Exams, because it depends on many factors that we do not control directly. However we assure you that no matter when a product is updated, we guarantee your success.
Is your update free?
We provide free updates during the 90 day validity from date of purchase. After this period you can extend the update period access for another 90 days at 50% Discount, to get Free Updates & Support for the product.
How do I receive free updates?
We provide free updates to all customers for 90 days. During this period you can "log in" to your account on our site and you will find the updated product there.
There has been an update but when I download I still got the old version. What should I do?
The old version is probably cached on your computer. First remove any downloaded software copies from your computer and then restart the computer and clear the local web cache. Then you can begin with a fresh download of Product.
Is it possible to extend support & guarantee after the license expires?
Yes, you can renew your "Expired License" at 50% Discount. For this you just need to click the 'Renew' button next to each product in "Member Area". After renewal license will be valid for another 90 days. If you face any problem in this regard, feel free to contact our support team.
Product is showing lesser number of Questions than before?
Why waste time on questions that are out-dated? During the Product Updates the older questions that no longer form the part of real Exam are removed and that is why Product might be left with lesser number of questions. This actually means that you have to study fewer questions and pass with higher scores.
Payments & Product Downloads
What forms of Payments you accept?
We accept payments via all major Credit/Debit cards & PayPal.
I am trying to pay for my product, but I always get "unauthorized" message. How can I pay for it?
Please make sure that you are filling in all the Fields correctly. You may try using an alternate Payment Method for this purchase. Please contact Live Chat Support or e-mail email@example.com for assistance.
I have paid for my Product when can I download my product?
If the payment was successful and you have received the confirmation e-mail from our team, then you can download the Product right away from your member area.
Where can I Download Product?
I have placed an order, but when I enter the user center I do not see any active Products for downloading, what is the problem?
Please make sure that the transaction was successful. Make sure that you are logging into correct account. If you think that you are doing it correctly and issue is still not resolved please contact out Live chat or e-mail the Support Team.
I have forgotten my Password or system is not accepting password? What should I do?
Please use "Forgot Password" page at http://www.examskey.com/forgot_password.php
and we will send you the correct Password. Alternatively E-mail SUPPORT or Contact Live Chat Support Member to resolve this issue instantly.
How secure is your website & Is my credit card information secure at your site ?
Our site uses enhanced security protocols by McAfee and SSL 64-Bit and is checked 24/7 for consistency. Hence you need not to worry about site security. We make it 100% sure that your information is secure at our website.
Does a third party can access customers' information from your website?
No, none can. Our system is 100% secure and we do not share any information with third parties at any cost.
What are "Operating System" & other requirements to use products?
Our products come in two formats i.e. PDF & Practice Test Software. The PDF format is supported by almost every operating system e.g. Windows,Mac,Linux etc. Hence you need not to worry about system requirements. You will need any "free pdf reader" to use our products.
However for practice exams software, you'll a windows machine. It is not supported on Mac, Linux and Server environments.
Practice Test Software is 100% compatible with Microsoft windows XP, Vista, 7, windows 8 (32/64 Bit) systems only.
How can I get Discount?
Special Discount is offered on Value Packs or Bundles available for popular Exams. If you want to buy three or more products please contact a Team member for discounts available on Total Invoice.
I Used the Product and failed how can I ask for a refund?
If you fail the exam at the first attempt then you can claim refund or swap exam for any two products of your Choice. Please view our Guarantee page for more details. You can simply send original fail report in PDF format to firstname.lastname@example.org and our Team will assist you in short time.
What if I find any problem regarding your products?
In rare circumstances you see any error or mistake in our products - we will appreciate your cooperation if you send a "screen shot" of the error. We will remove the error as soon as possible and provide you the updated product.